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Getting Started
- I cannot pass the identity verification. What do I do?
- Can I open a company account?
- Who founded Debitum Network?
- Can I refer a friend to invest with Debitum Network?
- Where can I find more information about loan originators?
- What are credit rating agencies?
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Investing
- What are the loyalty services?
- When do I receive penalty fees?
- An investment was late but I did not receive a penalty fee. How can that happen?
- What is a penalty fee?
- Will I continue to get interest if a loan is late?
- What is skin in the game?
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Security
- Is Debitum Network regulated?
- Can I delete my account?
- I cannot access my account because of the two-factor-authentication (2FA) issue. What do I do?
- What kinds of collateral are used to secure the loans?
- What protection do I have in case of non-repayment?
- What are the guarantees of an investment via Debitum Network?
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Withdrawal
- How much time will it take for my withdrawal to be processed?
- Is there a withdrawal fee?
- How do I know which bank account will my money be withdrawn to?
- How do I make a withdrawal?
- Can I change my bank account that I am withdrawing the money to?
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Account Overview
- Can I use Debitum Network without enabling two factor authentication?
- Where can I find reports on my investments?
- How do I access my historical data?
- What kind of assets can be found in Debitum Network?
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Other
- What is DEB? How can I use it?
- Why loan originators use Debitum Network if they can access cheaper funding from other sources?
- Can I unsubscribe from emails?
- What apps can be used for the two-factor authentication (2FA)?
- Can I disable the two-factor authentication (2FA)?
- Why cannot I log in?